Help Center

Find answers to common questions

How do I place an order?: Browse products, add items to your cart, proceed to checkout, enter your shipping details, select a payment method, and complete your order.
Can I modify or cancel my order?: You can cancel orders that are in PENDING or PROCESSING status. Once shipped, please contact support for assistance.
How do I track my order?: Go to your account page, click on "Orders", and select the order you want to track. You'll see the full status timeline and tracking information.

What payment methods do you accept?: We accept Stripe (credit/debit cards, Apple Pay, Google Pay), PayPal, Amazon Pay, and for Bangladesh: bKash, Nagad, and Rocket.
Is my payment information secure?: Yes, we use industry-standard encryption and never store your full payment details. All payments are processed through secure payment gateways.
Can I use a promo code?: Yes! Enter your promo code during checkout to apply discounts. Promo codes can be percentage or fixed amount discounts.

What are your shipping options?: Shipping options and costs vary by location. You'll see available options during checkout.
How long does shipping take?: Shipping times vary by location and shipping method. Estimated delivery dates are shown during checkout and in your order tracking.
Do you ship internationally?: Yes, we ship to multiple countries. Select your country during checkout to see available shipping options.

What is your return policy?: You can return items within 30 days of delivery. Items must be unused and in original packaging. Contact support to initiate a return.
How do I return an item?: Go to your order history, select the order, and click "Request Return". Our support team will process your return request.
When will I receive my refund?: Refunds are processed within 5-10 business days after we receive and inspect the returned item.

Can't find what you're looking for? Contact our support team.